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Q: What kind of payment options do fufashoesmalaysia.com offer ?

BANK-IN

Offline bank-in (cash) and Online Banking to our Hong Leong Bank account, please find our bank account information below:

Bank: Hong Leong Bank

Account No: 03600070389

Account Name: Tung Lin Enterprise (M) Sdn. Bhd.

After bank-in, please email us at info@ Fufashoesmalaysia.com or whatsapp to us at 016-2070 075 with the following details:

1. Order reference no.

2. Your name and contact no.

3. Payment amount (Cash Only).

4. Date and time of bank in

5. Payment Method:

Touch n Go eWallet

touc and go.jpeg

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem at Internet Explorer. Please do the following:

1. Go to Tools->Internet Options->Delete Cookies

2. Press YES

3. Close your Internet Explorer and reopen it, the problem should be resolved.

If problem still persists, kindly contact us at info@ Fufashoesmalaysia.com for technical assistance.


Q: I have signed up to fufashoesmalaysia.com but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at info@ Fufashoesmalaysia.com for technical assistance.


Q: I have a user account with fufashoesmalaysia.com but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Fufashoesmalaysia.com). The password will be sent automatically to the registered email address.


Q: I have a user account with fufashoesmalaysia.com, how do I change my address ?

Go to My Account page, login and you can modify your address details there.


Q: Can I buy from fufashoesmalaysia.com without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.


Q: How do I know fufashoesmalaysia.com latest news and promotions ?

Just subscribe to our newsletter, we will publish from time to time.


Q: What is shipping weight ?

Shipping weight is the weight of the product and approximate weight of packaging material added together.


Q: What is the shipping method ?

We will ship your parcel through PosLaju or GDex.


Q: How long does it take for my orders to reach me ?

We try our best to ship/deliver the product as soon as possible to you. Below are our estimated order delivery time:

For products labelled Stock: Available, we usually deliver in next 1 - 7 business days.

For products labelled Stock: Pre-order, we usually deliver in next 21-40 business days. The delivery time may differ due to stock availablity and also the shipping method you choose from Taiwan.


Q: How can I contact fufashoesmalaysia.com ?

Kindly email us at info@ Fufashoesmalaysia.com for any enquiries or use our Contact Us page or call/whatsapp us at 016-2070 075. We will reply as soon as possible.


Q: Does fufashoesmalaysia.com has a showroom/retail outlet that I can visit ? If yes, where is it located ?

Yes, we have retail outlets showcasing our products and you could purchase directly from the retail outlets. Please click here to view our location maps and opening hours - Map.


Q: Can I buy from the showroom/retail outlet and save on the delivery charges?

Yes, you could purchase directly from the showroom/retail outlet and opt for self collection. Please click here to view our location map and opening hours - Map.


Q: I can't find a particular product/item I want from myFufashoes online store, what can I do ?

Kindly contact us at info@ Fufashoesmalaysia,com or call us at 016-2070075 for further enquiries. We will try our best to assist you.

Still can't find the answer to your question, email us at info@ Fufashoesmalaysia.com